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📋 Message Logs & History

Transparency is a core value of Wagy. On the Message Logs page, you can monitor the fate of every message you send via the API or Panel in real-time.

Understanding Message Statuses​

Wagy tracks every message status change so you know exactly if a message has reached the customer:

  • PENDING: The message is in the Wagy server queue waiting its turn to be sent.
  • SENT: The message has been successfully sent from the Wagy server to the WhatsApp system.
  • DELIVERED: The message has reached the recipient's device (Double Tick).
  • READ: The message has been read by the recipient (Blue Tick).
  • FAILED: Delivery failed (e.g., number is not registered on WA or connection issues).
  • EXPIRED: The message has been in the queue for too long (usually because the device was offline for more than 24 hours).
  • CANCELLED: The message was manually canceled before it was sent.

Search & Filter Features​

Don't let thousands of data points confuse you. Use advanced filter features to find specific data:

  • Filter by Device.
  • Filter by Status (e.g., only show FAILED messages).
  • Filter by Recipient Number.
  • Filter by Date Range.

Data Export​

Need a delivery report for a client or your internal team? Click the Export CSV button to download all currently filtered logs into a ready-to-process spreadsheet format.

Resend

If you find messages with the EXPIRED status, you can press the Refresh/Resend button to put them back in the queue without creating a new request.

For automatic integration into your application, see the Webhook Configuration guide.